SG Monitoring
SoftGuard represents the new generation of integral systems for alarm monitoring. Its great power is based on the combination of the most solid and advanced operative platform in the market, Windows Server, and the most widely used and reliable database engine for client-server applications, Microsoft SQL Server and, to complement the perfect trilogy, our modular monitoring system, which has been designed with top technology and future vision.
The system central module manages accounts and all your data (users, zones, timetables, telephone numbers, notes, reports, technical events and others), generates and sends reports manually or automatically (lists or e-mails). All events entering or generated in the system are also managed by this module for its dispatch.
Monitoring Module Outstanding Features
- Multiuser in all its versions
- Unlimited number of connected terminals
- Client-server environment (SQL/MSDE)
- 32 bits application for Windows Server/Desktop
- Multilanguage (Spanish, English, Portuguese)
- Unlimited number of receivers connected to the system
- Unlimited number of system operators, with definable user levels
- It recognizes all current communication protocols (Contact ID, 4+2, SIA, Ademco Fast/Expanded, Radionics Modem II/lie and others)
- It recognizes all manufacturer’s telephone, radio, mobile and IP receivers
- Administrator, Supervisor and Operator's predefined profiles
- Manual or automatic priority event’s processing
- Configurable priority, sound and color for each type of event
- Its 4 applications can be distributed according to the number of available PCs
- Full operation audit report
- Caller-ID (call origin) information's validation
- Automatic dial-up to the customer using Windows Dialer
- Quick access through priority task’s tool bar
- Opening and Closing schedule control, multiple per day
- Configurable automatic test control, with failure warning
- Intelligent false alarm control with warning to the operator (by date and number of false alarms)
- Event's solution by contextual help
- Predefined answer plan according alarm type and customer
- The operator is able to see exactly who is needed to contact and what to do in every particular case
- Report's creation and information’s search flexibility
- Automatic reports via e-mail in Html and PDF format
- Automatic event’s visualization for the operator’s quick and precise resolution
- Customer's accounts alphanumeric code
- Windows application's execution inhibition, definable by user (Games, Web browser, E-mail and others)
- Non-emergency signals' automatic processing. No need of operator’s intervention requirement
- Advanced database search capacity
- Post-installation test mode, reachable per account, zone or type of event
- New formats can be easily add-up through dynamic libraries
- Holiday times exception’s schedule
- User's type based opening and closing schedule's control: master, standard and limited













