Products
SG Technical Support
Its functions are the integral management of customer technical support; allowing the entrance of service orders from multiple sectors; programming the periodic preventive service routines; assigning technicians, vehicles and materials; identifying costs and delays involved in each order; getting to know the execution state step by step; evaluating productivity in a personalized way and taking statistics of different services, thus, generating your company’s technical area’s strategic information.
The integration with the SG Monitoring Module makes it possible for the Operator to get to know about the state of pending services for each of the accounts. In case of receiving false alarms from the same zone, the Operator will be able to enter a technical visit order at the moment in order to revise the failure or reported problem or to visualize if that service has already been asked for the client.
At the same time, the integration with the SG MoneyGuard module for billing and charging integrates communication between sectors and makes service-billing control a more dynamic process because once each service is finished the system will generate the piece of news automatically so that it can be billed.
From this action, the SG MoneyGuard module will proceed manually to invoice the provided service or will keep this information in the database so the system can invoice it together with the following month’s fee.
